121 lines
5.0 KiB
C#
121 lines
5.0 KiB
C#
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/*--------------------------------------------------------------------------
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* MutliServiceAPI.cs
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*Auth:deepleo
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* Date:2015.01.15
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* Email:2586662969@qq.com
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* Website:http://www.weixinsdk.net
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*--------------------------------------------------------------------------*/
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using System;
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using System.Collections.Generic;
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using System.Linq;
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using System.Text;
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using System.Net.Http;
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using Codeplex.Data;
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using Deepleo.Weixin.SDK.Helpers;
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namespace Deepleo.Weixin.SDK
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{
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/// <summary>
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/// 多客服功能
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/// http://mp.weixin.qq.com/wiki/5/ae230189c9bd07a6b221f48619aeef35.html
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/// 开发者可根据用户发给公众号的消息内容，选择是转发给客服还是直接回复,
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/// 如果是转发给客服，调用本ＡＰＩ创建客服消息后回传给微信服务器即可
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/// PC客户端自定义插件接口无ＡＰＩ包装!!!
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/// </summary>
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public class MutliServiceAPI
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{
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/// <summary>
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/// 构建多客服消息，用于回复微信服务器提交过来的用户消息
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///
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/// </summary>
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/// <param name="toUserName">发送方帐号（一个OpenID）</param>
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/// <param name="fromUserName">开发者微信号</param>
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/// <returns></returns>
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public static string BuildTransferCustomerServiceMessage(string toUserName, string fromUserName)
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{
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return string.Format("<xml>" +
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"<ToUserName><![CDATA[{0}]]></ToUserName>" +
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"<FromUserName><![CDATA[{1}]]></FromUserName>" +
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"<CreateTime>{2}</CreateTime>" +
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"<MsgType><![CDATA[transfer_customer_service]]></MsgType>" +
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"</xml>", toUserName, Util.CreateTimestamp(), fromUserName);
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}
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/// <summary>
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/// 构建消息转发到指定客服的多客服消息，用于回复微信服务器提交过来的用户消息
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/// </summary>
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/// <param name="toUserName">发送方帐号（一个OpenID）</param>
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/// <param name="fromUserName">开发者微信号</param>
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/// <param name="kfAccount">指定会话接入的客服账号</param>
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/// <returns></returns>
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public static string BuildTransferCustomerServiceMessage(string toUserName, string fromUserName, string kfAccount)
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{
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return string.Format("<xml>" +
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"<ToUserName><![CDATA[{0}]]></ToUserName>" +
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"<FromUserName><![CDATA[{1}]]></FromUserName>" +
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"<CreateTime>{2}</CreateTime>" +
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"<MsgType><![CDATA[transfer_customer_service]]></MsgType>" +
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"<TransInfo><KfAccount><![CDATA[{3}]]></KfAccount></TransInfo>" +
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"</xml>", toUserName, Util.CreateTimestamp(), fromUserName, kfAccount);
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}
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/// <summary>
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/// 获取客服聊天记录接口
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/// </summary>
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/// <param name="access_token"></param>
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/// <param name="openid"></param>
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/// <param name="starttime"></param>
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/// <param name="endtime"></param>
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/// <param name="pagesize"></param>
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/// <param name="pageindex"></param>
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/// <returns></returns>
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public static dynamic GetChatRecord(string access_token, string openid, int starttime, int endtime, int pagesize, int pageindex)
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{
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var builder = new StringBuilder();
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builder
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.Append("{")
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.Append('"' + "starttime" + '"' + ":").Append(starttime).Append(",")
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.Append('"' + "endtime" + '"' + ":").Append(endtime).Append(",")
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.Append('"' + "openid" + '"' + ":").Append(openid).Append(",")
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.Append('"' + "pagesize" + '"' + ":").Append(pagesize).Append(",")
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.Append('"' + "pageindex" + '"' + ":").Append(pageindex)
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.Append("}");
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var client = new HttpClient();
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var result = client.PostAsync(string.Format("https://api.weixin.qq.com/cgi-bin/customservice/getrecord?access_token={0}", access_token), new StringContent(builder.ToString())).Result;
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return DynamicJson.Parse(result.Content.ReadAsStringAsync().Result);
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}
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/// <summary>
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/// 解释聊天记录的opercode的含义
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/// </summary>
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/// <param name="opercode"></param>
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/// <returns></returns>
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public static string ExplainOpercode(int opercode)
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{
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switch (opercode)
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{
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case 1000:
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return "创建未接入会话";
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case 1001:
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return "接入会话";
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case 1002:
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return "主动发起会话";
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case 1004:
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return "关闭会话";
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case 1005:
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return "抢接会话";
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case 2001:
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return "公众号收到消息";
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case 2002:
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return "客服发送消息";
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case 2003:
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return "客服收到消息";
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default:
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return "";
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}
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}
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}
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}
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